Worklinkis an enterprise work management system with over 50,000 users across three platforms. I led the research and design for new user interface of Worklink Client, and designed new features for field personnel ipad app and administrators web app.
NYUWorkLink is a software system(over 50,000 users) that will allow members of the NYU community to submit work requests for which work is performed by Operations workgroups such as HVAC, Plumbing, Facilities, and Public Safety.
Three faces of the NYUWorkLink:
-WorkLink Client: a web app for clients to submit and track work requests;
-WorkLink Admin: a web app for administrators to track work requests, approvals, invoicing, and other tasks;
-WorkLink Shop: an iPad app for field personnel to assign and complete work orders.
The system is currently in the design phase and will be rolled out with both web and mobile interfaces.
How can we redesign the WorkLink Client section to make the user flow more reasonable, the interface more concise and beautiful, and make the design conform to the latest material design standards?
We analyzed the old version of worklink client and made a function structure of the product. We also did kick-off meeting with developers to discuss the MVP developing features and technical possibilities.